Transferred call goes to hold

[exatxer]

When tranferring a call from a 7961 to a 7936, I Hit transfer, extension, transfer. The call I am transferring goes to hold, and a new call is made from the 7961 to the 7936. It is a sporadic problem. Anyone ever see this? I have swapped phones, reset, and deleted and reconfigured with no luck.

No, I am not trying to transfer the call to the line it is on.

[mchin345]

Under Transfer incoming calls to subscriber's phone?, check one of these options:

Yes, ring subscriber's extension

Yes, ring subscriber at this number