Transferred calls from 7961 with 7914 randomly dropping
Receptionists at a branch are reporting that randomly 1-3 times a day calls transferred from their 7961 phones with 7914 expansion modules are getting dropped. They are also reporting that some calls are getting crossed. By crossed they are telling me that they mean call somes in from Customer A and they attempt to transfer the call to Worker A, at the same time Customer B calls in and they try to transfer him to Worker B and somehow "magically" Customer A and Customer B end up on the phone together. I suspect operator error but wanted to know if anyone had seen any of this type of behavior before.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...