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New Member

Transferring a call to an internal phone you are already talking too.

OK, let me explain exactly what I am looking to do.

Our receptionist receives a call from an external number and places the call on hold, she tannoy ‘s the person requested by the external caller, when the tannoyed person calls reception on whatever extension they have used she want to press a button that transfers the call without telling the internal user to hang up first and then transferring the call.

Our old Meridian system used to do this, it must be possible on the newer Cisco system is it not?

  • IP Telephony
2 REPLIES
Cisco Employee

Start by mentioning what Call

Start by mentioning what Call Control agent you´re using, and version.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

UC500 CME 4.2If this helps

UC500 CME 4.2

If this helps

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