It appears that you want the ability for someone to place a call on behalf of someone else, and transfer to him/her while ringing remotely.
If so, I think the procedure is first call or be called by "someone else", then initiate a blind transfer to the third party.
I agree that even transferring a new call while alerting would be useful for example when an operator is making attempts to reach a busy destination on behalf of someone else, and transfer before answered.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...