It appears that you want the ability for someone to place a call on behalf of someone else, and transfer to him/her while ringing remotely.
If so, I think the procedure is first call or be called by "someone else", then initiate a blind transfer to the third party.
I agree that even transferring a new call while alerting would be useful for example when an operator is making attempts to reach a busy destination on behalf of someone else, and transfer before answered.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...