Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Transferring a call when Alerting

in CME

When telephone is Alerting

Only Acct CallBack Endcall buttons available

But I want Transfer also

softkeys alerting Acct CallBack Endcall

doesnt accept any other option

Is there any solution?

2 REPLIES
Hall of Fame Super Gold

Re: Transferring a call when Alerting

It appears that you want the ability for someone to place a call on behalf of someone else, and transfer to him/her while ringing remotely.

If so, I think the procedure is first call or be called by "someone else", then initiate a blind transfer to the third party.

I agree that even transferring a new call while alerting would be useful for example when an operator is making attempts to reach a busy destination on behalf of someone else, and transfer before answered.

Hope this helps, please rate post if it does!

Community Member

Re: Transferring a call when Alerting

My case is different;

I want from the opearator to connect me to a outside customers mobile telephone, than hangs down.

Operator calls mobile telephone by using FCT (GSM-TO-GSM). FCT doesn'nt return CONNECTED SIGNAL.

Operator Telephone shows "RING OUT" even in connected case. So Trnsfer button never appears.

I try all signalling options. Nothing changes.

THANKS

122
Views
0
Helpful
2
Replies
CreatePlease to create content