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New Member

Transferring to Exchange Voice Mail frm Same Number

I have receptionists that have their boss's extension on their phones.  When someone calls that extension they want to have the option of transferring that call to the voice mail associated with that extension.

Unfortunately, the system prompts for a login instead of leaving a message.  Realizing that this is an Exchange problem (probably), not a Cisco problem, has anyone else run into this?  Would there be a work around?

If I transfer a call from a different extension to another voice mail extension, everything works as it should.

3 REPLIES
Hall of Fame Super Red

Transferring to Exchange Voice Mail frm Same Number

Hi Al,

We used the method listed in the link below with our "old" Octel

and then moved it to Unity Connection when we migrated so i don't see

why it wouldn't work for your setup

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Cheers!

Rob

PS: if the Busy Trigger on the Bosses line is set @ 1 they could just transfer directly to his DN.

New Member

Transferring to Exchange Voice Mail frm Same Number

I already have the CTI setup described in your link.  Mostly it works.

Per your suggestion, I did try the busy trigger on a line, and tested it.  I got a busy signal.

So the sequence of events is:

Call extension.

Answer extension.

Transfer to 5869

Get busy.

If I:

Call extension.

Answer extension.

Transfer to *5869

I am prompted to enter my PIN.

Hall of Fame Super Red

Transferring to Exchange Voice Mail frm Same Number

Hi Al,

For the Busy Trigger portion of this to work the DN must be set to forward busy

to the VM pilot #.

Also here's a post related to our first discussion point

http://blogs.pointbridge.com/Blogs/mcgillen_matt/Pages/Post.aspx?_ID=27

Cheers!

Rob

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