Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Translation Pattern Help

We recently deployed Jabber on Premise and have had greaet results. The only issue we run into is many users have their contacts setup as XXX-XXX-XXXX. When attempting to complete a click to call through Jabber (or another enabled app) the call cannot be completed because a 91 is not infront of the number. The same holds true when the contact is setup as 1XXX-XXX-XXXX, which requires a 9 to be prefixed to the number

I'd like to resolve this by using translation patterns to add the 91 infront of a 10 digit number or 9 infront of an 11 digit number, This can easily be achieved by creating a global translation pattern of XXXXXXXXX and prefixing 91 infront of the number; however, this causes overlap and results in major delays when calling any non 10 digit numbers.

Looking for suggestions or an explanation on the correct way to implement this requirement.

1 ACCEPTED SOLUTION

Accepted Solutions
2 REPLIES
New Member

Translation Pattern Help

Much better! Thanks.

173
Views
0
Helpful
2
Replies
CreatePlease login to create content