08-20-2013 06:31 AM - edited 03-16-2019 06:57 PM
We recently deployed Jabber on Premise and have had greaet results. The only issue we run into is many users have their contacts setup as XXX-XXX-XXXX. When attempting to complete a click to call through Jabber (or another enabled app) the call cannot be completed because a 91 is not infront of the number. The same holds true when the contact is setup as 1XXX-XXX-XXXX, which requires a 9 to be prefixed to the number
I'd like to resolve this by using translation patterns to add the 91 infront of a 10 digit number or 9 infront of an 11 digit number, This can easily be achieved by creating a global translation pattern of XXXXXXXXX and prefixing 91 infront of the number; however, this causes overlap and results in major delays when calling any non 10 digit numbers.
Looking for suggestions or an explanation on the correct way to implement this requirement.
Solved! Go to Solution.
08-20-2013 06:45 AM
You'll need to use application dial rules:
and
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_C9731738_00_jabber-windows-install-config_chapter_010.html (search for dial rules)
Gareth
08-20-2013 06:45 AM
You'll need to use application dial rules:
and
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_C9731738_00_jabber-windows-install-config_chapter_010.html (search for dial rules)
Gareth
08-20-2013 07:43 AM
Much better! Thanks.
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