It seems as if Cisco as well as other top Voip/IPT telephony vendors aren't very keen on providing a Web Dialer app that provides the capability to click to dial any standard digit phone numbers from within popular browsers such as Internet Explorer, FireFox, Netscape, Opera, etc. Is this a dire security risk? I know Cisco has a Web Dialer that is apparently more geared towards Intra-Enterprise. If not such a blatant security risk, does anyone know of any third party apps that provide this type of functionality for Call Manager, namely 6.0. I'm just thinking solely from a standpooint of adding a few "bells and whistles" for end users especially (sales and customer service users, not to mention the idea of easily of leveraging this functionality for web based CRM apps and the like). Maybe I'm just missing it, does this type of functionality have "Network Admin Heresy" written all across it? I'd really be interested in getting any type of enlightening feedback. For perhaps a better idea of what I'm talking about you may want to view the following link:
Thanks for information. On the surface, it seems as if this gets me in the "ballpark". However, I will be deploying Presence/Personal Communicator. It seems as if there will be some feature overlap (i.e. call pop-up, click to dial Outlook contact). However, I do like the idea of selecting phone numbers in other apps such as Word, Adobe Reader, and PowerPoint. I will follow up with ANDTEK.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...