Trouble with dialing the UK

[mike-greene]

Hi,

Were having issues dialing the UK from or California office. We can dial all of our international sites except the UK. Below is a debug for the dial peer and q931 on the PRI. The number were calling is British Telecom as an example.

Dial String=9011441189241400, Expanded String=9011441189241400, Calling Number=

Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH

*Aug 28 13:57:59.577: //-1/1B5FDEA3B9C1/DPM/MatchNextPeer:

Result=Success(0); Outgoing Dial-peer=34 Is Matched

*Aug 28 13:57:59.577: //-1/1B5FDEA3B9C1/DPM/dpMatchPeersCore:

Result=Success(0) after DP_MATCH_DEST

*Aug 28 13:57:59.577: //-1/1B5FDEA3B9C1/DPM/dpMatchPeersMoreArg:

Result=SUCCESS(0)

List of Matched Outgoing Dial-peer(s):

1: Dial-peer Tag=34

!

*Aug 28 13:57:59.585: ISDN Se0/0/1:23 Q931: Applying typeplan for sw-type 0xD is 0x2 0x1, Calling num 4088632913

*Aug 28 13:57:59.589: ISDN Se0/0/1:23 Q931: Applying typeplan for sw-type 0xD is 0x1 0x1, Called num 011441189241400

*Aug 28 13:57:59.589: ISDN Se0/0/1:23 Q931: TX -> SETUP pd = 8 callref = 0x0312

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98382

Exclusive, Channel 2

Progress Ind i = 0x8183 - Origination address is non-ISDN

Calling Party Number i = 0x2180, '4088632913'

Plan:ISDN, Type:National

Called Party Number i = 0x91, '011441189241400'

Plan:ISDN, Type:International

*Aug 28 13:57:59.693: ISDN Se0/0/1:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8312

Cause i = 0x829C - Invalid number format (incomplete number)

Any ideas or has someone seen this before?

Thanks.

[Ayodeji Okanlawon]

Mike,

You should try ocnfiguring it under the Virtual serial interfcae...

i.e interface serial 0/0/1:23

[mike-greene]

Thanks,

I don't see a translate command under the virtual interface...which command are you referring to?

Thanks.

[Kenneth Mohammed]

Mike, I think the best way to handle this is to get in touch with ATT, and have them get into the switch while you make the call, so they can see which numbers are being presented, and they can tell you what needs to be sent from the router (011 or no 011) and how it needs to be sent (ie national, international, unknown)

[Ayodeji Okanlawon]

I am talking about the number-type command

[garsmi · Accepted solution]

You need to call your provider & ask them what plan & type is required. Then you can change to that using either a translation rule or an isdn map on your PRI interface. I had this same problem where I was able to call certain parts of Europe, but not everywhere. In my case I needed to add

isdn map address 011.* plan isdn type national

which changes all of my International to "type" National.

[mike-greene]

Thanks !!! I opened a ticket with ATT a couple hours and just before they called I added...

isdn map address 011.* plan isdn type national

to my PRI interface and it works. I learned alittle tech. She said that unknown can be crazy so they don't recommend using that. Using National keeps the 011 on there switch and using International they add 011 to it so you must strip the 011 from the number. She said either way it will work so I left it at national.

Thanks for everyone's help with this!!

[Kenneth Mohammed]

Mike, glad to hear everything worked out for you. I have been encountering these issues with several of my customers as of late, so I have been learning a lot from service providers as far as what different switches expect when making calls.

Also thanks for the nice rating!!

[mike-greene]

No problem on the ratings. I've got to keep you experts happy during my learning curve in my new environment....I'm sure I'll be asking more questions in the future. :)

Thanks again.