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Community Member

Troubleshooting Inbound Busy Calls

I am having a problem with a site that is stating they get complaints of a busy signal when dialing a DID. I have looked at the call manager logs and CCDR and I don't seem to see anything. Is there a way for me to set up logging on an H323 gateway so I can capture all inbound call attempts to see if I am having a problem before the call gets to the CM? Any help is appreciated.

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Super Bronze

Re: Troubleshooting Inbound Busy Calls

Hi

Assuming you have ISDN PRI or BRI, you can run the command 'debug isdn q931' on the gateway to see all ISDN setups/disconnects etc.

Regards

Aaron         

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Re: Troubleshooting Inbound Busy Calls

THank you, I know the deug command and I can send that to a syslog but I was wondering if there was any type of stastics logging for voice that can be set up and captured so I can go to the GW and issue a command to see how many calls failed and passed.

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