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Troubleshooting TAPI: LINECALLSTATE_DISCONNECTED

Hello,

I work on CCM v6 and NETWISE PMOP( standard of the society )

This application use CTI ports and route points.

Since last week we loose some calls (busy tone) and it's ramdom.

In the log on NETWISE we can see :

TsTapi1 19:00:06.191 L3 CallInfo: Caller: 0061780XXXX Called: 78000 Redirection: 9500 Redirecting: 9600

TsTapi1 19:00:06.191 L4 dwOrigin = 4 dwReason = 40

TsTapi1 19:00:06.191 L3 LINECALLSTATE_DISCONNECTED

I reset CTI port and Route point but nothing change.

I don't known how to do for troubleshooting this problem.

Maybe someone could help me

Thanks

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