07-22-2014 09:43 PM - edited 03-16-2019 11:29 PM
Hello
I have a BE6000 running CUCM version 10 . all my phones working perfect except one 9971 . phone status it shows trust list not installed then tftp timeout . I have tried to delete ITL . but no ITL found . anyone help me
Aneesh
07-22-2014 09:53 PM
does it get DHCP alright? Also try reseting everything INCLUDING network settings... I know it sounds strange, but it has helped me in the past.
Chad
07-23-2014 06:10 AM
thanks chad for reply
phone gets correct ip and tftp address . and I have already reset many times even tried firmware upgrading
but no luck
07-22-2014 11:57 PM
HI
can you do the following :-
1- On the phone Security Settings > Trust List, and delete all ITL files. If it doesn't work go to step 2.
2-do factory reset. Push # on plugin then 123456789*0#
Thanks
please rate all useful infromation
07-23-2014 06:07 AM
thank you for the reply
it shows no itl files installed , no ctl files also
it seems 9971 doesnt support this key sequence for factory reset
08-12-2020 01:09 PM
It worked for me when I reset the security settings. Admin Settings >>Reset settngs >> Security Settings>> Security Softkey.
The phone will reboot and will try to register again.
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