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New Member

trust list not installed . tftp timeout

 

Hello

              I have a BE6000 running CUCM version 10 .  all my phones working perfect except one 9971 . phone status it shows trust list not installed then tftp timeout .  I have tried to delete ITL . but no ITL found . anyone help me

 

Aneesh

4 REPLIES

does it get DHCP alright?

does it get DHCP alright?  Also try reseting everything INCLUDING network settings... I know it sounds strange, but it has helped me in the past.

 

Chad

New Member

thanks chad for reply phone

thanks chad for reply 

phone gets correct ip and tftp address . and I have already reset many times even tried firmware upgrading

but no luck 

 

 

HI can you do the following :

HI 

can you do the following :-

1- On the phone Security Settings > Trust List, and delete all ITL files. If it doesn't work go to step 2.

2-do factory reset. Push # on plugin then 123456789*0# 

 

Thanks

please rate all useful infromation

New Member

thank you for the reply    

thank you for the reply 

    it shows no itl files installed , no ctl files also

    it seems 9971 doesnt support this key sequence for factory reset

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