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Trying to avoid accidental 911 calls.

Trying to avoid accidental 911 calls.  Sending 911 calls to a call handler then to the CER and out to 911. Everything works except the CER shows Unity as the caller, ELIN is correct.

Test setup, not live yet:
Test number is CTI-route point,3299, which is forwarded all to unity-call handler.
After greeting, the call is set to attempt transfer to subscriber 9999.
9999 is built as a CTI route point and is forwarded all to 911.
911 is a CTI Route point that points to the CER.
CER sends the call out to the PSAP with UNITY as the caller, elin is correct.

What needs to be changed to show the caller DN instead of unity as the caller?

Call flow 3299->CTI RP->callhandler->CTI RP->CER->PSAP

CER 7.0.3
CCM 7.0.2
Unity 7.0.2

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Trying to avoid accidental 911 calls.

Hi cehill,

Have you tried playing with this setting?

CallManager System Parameter:

Clusterwide Parameters (Device - Phone)

Display Original Calling Number on Transfer from Cisco Unity = True (default is false)

Cheers!

Rob

3 REPLIES
Hall of Fame Super Red

Re: Trying to avoid accidental 911 calls.

Hi cehill,

Have you tried playing with this setting?

CallManager System Parameter:

Clusterwide Parameters (Device - Phone)

Display Original Calling Number on Transfer from Cisco Unity = True (default is false)

Cheers!

Rob

Re: Trying to avoid accidental 911 calls.

It worked.

You are the man Rob!

Thanks.

Hall of Fame Super Red

Re: Trying to avoid accidental 911 calls.

You are most welcome

Have a great weekend!

Rob

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