TSP 4.3 doesn't work: my XP doesn't recognize CISCOtsp

[Fernando Lacarra]

Hi,

I don't know why my dialer doesn't recogniza CIscoTSP after I have installed and restart my computer. In advanced tab on "phone and modem options" it appears but when I try to slect it from phone calls on dialer I can't!!!

Any idea?

Thanks

[allan.thomas · Accepted solution]

If you are unable to see the line/DN that is associated with your user in Dialer then verify the following as I have mentioned in a previous post today:-

Four aspects to check or verify:-

1. IP Phone/Device is associated with user.

2. CTI Application use is enabled.

3. Ensure that you have configured the correct username and password under the user tab within the Cisco TSP configuration.

4. CTI Manager Primary/Secondary IP address or hostname is specified. If you specify hostname, check that it can be resolved.

Hope this helps.

Regards

Allan.

[Fernando Lacarra]

Thank you very much!!!

I'm really stupid. Yesterday I did it for a CCM 4.1 of Loreal and I couldn't remember for today.

I'm rating this post.

Fernando

[allan.thomas]

No problem, we all have those days. :-)Thanks for the rating and good luck.

Regards

Allan.