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New Member

TSP 4.3 doesn't work: my XP doesn't recognize CISCOtsp

Hi,

I don't know why my dialer doesn't recogniza CIscoTSP after I have installed and restart my computer. In advanced tab on "phone and modem options" it appears but when I try to slect it from phone calls on dialer I can't!!!

Any idea?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Re: TSP 4.3 doesn't work: my XP doesn't recognize CISCOtsp

If you are unable to see the line/DN that is associated with your user in Dialer then verify the following as I have mentioned in a previous post today:-

Four aspects to check or verify:-

1. IP Phone/Device is associated with user.

2. CTI Application use is enabled.

3. Ensure that you have configured the correct username and password under the user tab within the Cisco TSP configuration.

4. CTI Manager Primary/Secondary IP address or hostname is specified. If you specify hostname, check that it can be resolved.

Hope this helps.

Regards

Allan.

3 REPLIES

Re: TSP 4.3 doesn't work: my XP doesn't recognize CISCOtsp

If you are unable to see the line/DN that is associated with your user in Dialer then verify the following as I have mentioned in a previous post today:-

Four aspects to check or verify:-

1. IP Phone/Device is associated with user.

2. CTI Application use is enabled.

3. Ensure that you have configured the correct username and password under the user tab within the Cisco TSP configuration.

4. CTI Manager Primary/Secondary IP address or hostname is specified. If you specify hostname, check that it can be resolved.

Hope this helps.

Regards

Allan.

New Member

Re: TSP 4.3 doesn't work: my XP doesn't recognize CISCOtsp

Thank you very much!!!

I'm really stupid. Yesterday I did it for a CCM 4.1 of Loreal and I couldn't remember for today.

I'm rating this post.

Fernando

Re: TSP 4.3 doesn't work: my XP doesn't recognize CISCOtsp

No problem, we all have those days. :-)Thanks for the rating and good luck.

Regards

Allan.

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