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New Member

UC 540 Fax issue

Hi,

  I have telephony setup with UC 540.I have to configure analog fax and I connected to the fxs port of the UC using RJ11.But after configuration fax calls not happening.Getting disconnecting ....shows Busy in telephone set while making calls to fax .

The Fxs port status same like on-hook whenever I am making call to fax(Connected to port 0/0/0) .I am attached Sh_run and debug Voice CCapi inout & Debug VPm signal.

My fax number 436 .

I am using the Version of UC 540 is  UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(24)SB, RELEASE SOFTWARE (fc1)

CME version is 7.1

Router#sh voice port summ

                                           IN       OUT

PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC

=============== == ============ ===== ==== ======== ======== ==

0/0/0           --  fxs-ls      up    dorm on-hook  idle     y

0/0/1           --  fxs-ls      up    dorm on-hook  idle     y

0/0/2           --  fxs-ls      up    dorm on-hook  idle     y

0/0/3           --  fxs-ls      up    dorm on-hook  idle     y

0/2/0:15        01  isdn-voice  up    dorm none     none     y

0/2/0:15        02  isdn-voice  up    dorm none     none     y

0/2/0:15        03  isdn-voice  up    dorm none     none     y

0/2/0:15        04  isdn-voice  up    dorm none     none     y

0/2/0:15        05  isdn-voice  up    dorm none     none     y

0/2/0:15        06  isdn-voice  up    dorm none     none     y

0/2/0:15        07  isdn-voice  up    dorm none     none     y

0/2/0:15        08  isdn-voice  up    dorm none     none     y

0/2/0:15        09  isdn-voice  up    dorm none     none     y

0/2/0:15        10  isdn-voice  up    dorm none     none     y

0/2/0:15        11  isdn-voice  up    dorm none     none     y

0/2/0:15        12  isdn-voice  up    dorm none     none     y

0/2/0:15        13  isdn-voice  up    dorm none     none     y

0/2/0:15        14  isdn-voice  up    dorm none     none     y

0/2/0:15        15  isdn-voice  up    dorm none     none     y

0/2/0:15        17  isdn-voice  up    dorm none     none     y

--More--                           0/2/0:15        18  isdn-voice  up    dorm none     none     y

0/2/0:15        19  isdn-voice  up    dorm none     none     y

0/2/0:15        20  isdn-voice  up    dorm none     none     y

0/2/0:15        21  isdn-voice  up    dorm none     none     y

0/2/0:15        22  isdn-voice  up    dorm none     none     y

0/2/0:15        23  isdn-voice  up    dorm none     none     y

0/2/0:15        24  isdn-voice  up    dorm none     none     y

0/2/0:15        25  isdn-voice  up    dorm none     none     y

0/2/0:15        26  isdn-voice  up    dorm none     none     y

0/2/0:15        27  isdn-voice  up    dorm none     none     y

0/2/0:15        28  isdn-voice  up    dorm none     none     y

0/2/0:15        29  isdn-voice  up    dorm none     none     y

0/2/0:15        30  isdn-voice  up    dorm none     none     y

0/1/0           --  fxo-ls      up    dorm idle     on-hook  y

0/1/1           --  fxo-ls      up    dorm idle     on-hook  y

0/1/2           --  fxo-ls      up    dorm idle     on-hook  y

0/1/3           --  fxo-ls      up    dorm idle     on-hook  y

0/4/0           --  moh-imd     up    dorm idle     idle     y

50/0/2          1      efxs     up    dorm on-hook  idle     y

50/0/3          1      efxs     up    dorm on-hook  idle     y

50/0/4          1      efxs     up    dorm on-hook  idle     y

50/0/6          1      efxs     up    dorm on-hook  idle     y

50/0/44         1      efxs     up    dorm on-hook  idle     y

--More--                           50/0/45         1      efxs     up    dorm on-hook  idle     y

50/0/5          1      efxs     up    dorm on-hook  idle     y

50/0/5          2      efxs     up    dorm on-hook  idle     y

50/0/5          3      efxs     up    dorm on-hook  idle     y

50/0/5          4      efxs     up    dorm on-hook  idle     y

50/0/5          5      efxs     up    dorm on-hook  idle     y

50/0/5          6      efxs     up    dorm on-hook  idle     y

50/0/5          7      efxs     up    dorm on-hook  idle     y

50/0/5          8      efxs     up    dorm on-hook  idle     y

50/0/1          1      efxs     up    dorm on-hook  idle     y

50/0/1          2      efxs     up    dorm on-hook  idle     y

50/0/1          3      efxs     up    dorm on-hook  idle     y

50/0/1          4      efxs     up    dorm on-hook  idle     y

50/0/1          5      efxs     up    dorm on-hook  idle     y

50/0/1          6      efxs     up    dorm on-hook  idle     y

Please let me know anything missing from myside......

Thanks in Advance....

Nithin Louis.....

6 REPLIES
VIP Super Bronze

Re: UC 540 Fax issue

Hi Nithin,

Can you describe your call setup. Where are you calling the fax machine from...

EG..PSTN---------->UC540-----Fax

or

CCM-------UC540---Fax

??

      

There is no debug voip Ccapi inout on the attached..

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

UC 540 Fax issue

Thanks for your reply.....Th call setup is PSTN----->UC540----->FAX

I have mentioned below the debug Voice CCAPI inout.......

calling number is : 933512183...and called number is 17386436(ext.length is 3 ie,436)

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2012.05.21 14:10:37 =~=~=~=~=~=~=~=~=~=~=~=

002635: May 21 21:08:07.827: //-1/E5F3C1D3816D/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=

   ----- ccCallInfo IE subfields -----

   cisco-ani=933512183

   cisco-anitype=4

   cisco-aniplan=1

   cisco-anipi=0

   cisco-anisi=3

   dest=17386436

   cisco-desttype=4

   cisco-destplan=1

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-lastrdn=

   cisco-rdntype=-1

   cisco-rdnplan=-1

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

002636: May 21 21:08:07.827: //-1/E5F3C1D3816D/CCAPI/cc_api_call_setup_ind_common:

   Interface=0x87C2D094, Call Info(

   Calling Number=933512183,(Calling Name=)(TON=Subscriber, NPI=ISDN, Screening=Network, Presentation=Allowed),

   Called Number=17386436(TON=Subscriber, NPI=ISDN),

   Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,

   Incoming Dial-peer=11, Progress Indication=NOT END TO END ISDN(1), Calling IE Present=TRUE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1

002637: May 21 21:08:07.827: //-1/E5F3C1D3816D/CCAPI/ccCheckClipClir:

   In: Calling Number=933512183(TON=Subscriber, NPI=ISDN, Screening=Network, Presentation=Allowed)

002638: May 21 21:08:07.827: //-1/E5F3C1D3816D/CCAPI/ccCheckClipClir:

   Out: Calling Number=933512183(TON=Subscriber, NPI=ISDN, Screening=Network, Presentation=Allowed)

002639: May 21 21:08:07.827: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002640: May 21 21:08:07.827: :cc_get_feature_vsa malloc success

002641: May 21 21:08:07.827: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002642: May 21 21:08:07.827:  cc_get_feature_vsa count is 1

002643: May 21 21:08:07.827: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002644: May 21 21:08:07.827: :FEATURE_VSA attributes are: feature_name:0,feature_time:2283649280,feature_id:3920

002645: May 21 21:08:07.827: //3203/E5F3C1D3816D/CCAPI/cc_api_call_setup_ind_common:

   Set Up Event Sent;

   Call Info(Calling Number=933512183(TON=Subscriber, NPI=ISDN, Screening=Network, Presentation=Allowed),

   Called Number=17386436(TON=Subscriber, NPI=ISDN))

002646: May 21 21:08:07.831: //3203/E5F3C1D3816D/CCAPI/cc_process_call_setup_ind:

   Event=0x875C41B8

002647: May 21 21:08:07.831: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 6436

002648: May 21 21:08:07.835: //3203/E5F3C1D3816D/CCAPI/ccCallSetContext:

   Context=0x8816F1DC

002649: May 21 21:08:07.835: //3203/E5F3C1D3816D/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 3203 with tag 11 to app "_ManagedAppProcess_Default"

002650: May 21 21:08:07.835: //3203/E5F3C1D3816D/CCAPI/ccCallProceeding:

   Progress Indication=NULL(0)

002651: May 21 21:08:07.839: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 436

002652: May 21 21:08:07.839: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

002653: May 21 21:08:07.839: : updating existing feature vsa

002654: May 21 21:08:07.839: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

002655: May 21 21:08:07.839:  feature call basic

002656: May 21 21:08:07.839: //3203/E5F3C1D3816D/CCAPI/ccCallDisconnect:

   Cause Value=17, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

002657: May 21 21:08:07.839: //3203/E5F3C1D3816D/CCAPI/ccCallDisconnect:

   Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)

002658: May 21 21:08:07.839: //3203/E5F3C1D3816D/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

002659: May 21 21:08:07.975: //3203/E5F3C1D3816D/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x87C2D094, Tag=0x0, Call Id=3203,

   Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)

002660: May 21 21:08:07.975: //3203/E5F3C1D3816D/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

002661: May 21 21:08:07.979: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002662: May 21 21:08:07.979: :cc_free_feature_vsa freeing 881DB8F8

002663: May 21 21:08:07.979: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002664: May 21 21:08:07.979:  vsacount in free is 0

Router#

Router#

Router#

Router#

New Member

UC 540 Fax issue

Hi,

  Is this configuration is correct??or need any changes???

Thanks

Nithin Louis...

VIP Super Bronze

UC 540 Fax issue

Hi,

Do you have an analogue phone you can connect to the port 0/0/0. Can you check if you have a dial-tone on that port.

Can you also test with this xlation rule...

voice translation-rule 1

rule 4 /^17386436/ /436/

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

UC 540 Fax issue

Thank you once again for your quick response......i tried translation rule ...but the same result.....

Let me check with analog phone.....Have to arragnge that..will update you with the result......

If no ring tone we can have the conclusion that the card is faulty..?right?

VIP Super Bronze

UC 540 Fax issue

Probably, because its giving a busy signal. Can you try and do a shut/no shut on the voice-port.

voice-port 0/0/0

shut

no shut

and try again

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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