I upgraded our UC 560 to the 8.6.2 software pack last week, and it seems the mechanism to have people enter a PIN for long distance calls stopped working.
After some intensive research of the configuration files, I've found the cause and a solution....
The upgrade process includes formatting the flash memory and building a new file system, and while it copies all your messaging data back to the formatted flash, it doesn't copy those two sound files back.
So all you need to do is recopy these sound files from a backup, back to the root of flash: and it starts working again:
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...