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New Member

UC 6.1.1 CDR report send - 10011 error contact sys admin

Hello, when I create a report and try to email it to myself (or any email) I am getting a 10011 error "contact system administrator". I have the mail params config'd with my username / pass / mail domain / mail server...all correct. I can do exports or view files, just get teh error when I try to send them. Any ideas? ver 6.1.1.2000-3. thanks for any help.

4 REPLIES
New Member

Re: UC 6.1.1 CDR report send - 10011 error contact sys admin

Does your mail server allow SMTP connnections from anonymous hosts?

New Member

Re: UC 6.1.1 CDR report send - 10011 error contact sys admin

I'm looking in to it.....does it need to for this to work? Just curious while I'm waiting for an answer.

Cisco Employee

Re: UC 6.1.1 CDR report send - 10011 error contact sys admin

exactly what report are you trying to use, a CDR report or a user/extension report?

have you restarted the CDR/CAR services?

is CDR enabled in the servers where the phones are registered?

was this working before? does it work for any date?

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: UC 6.1.1 CDR report send - 10011 error contact sys admin

Hi,

I am having the same problem. Right now my smtp mail server is setup to accept emails from anything, it doesn't need to authenticate. I've setup smtp on various things, but it isn't working for the cdr reports. I just left the password field blank, and put in a generic from address like I would with any other smtp setup. Do I have ro restart a service?

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