In real-world terms, how do you change the AA greeting to a custom greeting (such as dial 0 for Bob, 2 for Susie, etc.). Is there a way other than recording a new .wav file, and if not, what is a recomendation for a microphone and sound recording software that are the correct format?
Second question: Is there to set up the functionality for a caller that gets dumped in voicemail to press "0" (or some other key) to get back to the auto attendant.
3rd Question: How do you set up a voicemail box for a user that does not have a phone- i.e.- we need a general VM box and a personal box for a user.
1 - having a menu for people or dept.s requires a custom CUE AA script - at that point you can find that B-ACD/AA is easier for that (search to see what is B-ACD/AA).
2 - in CUE there is "VM operator" parameter that you can configure for that, check GUI for AA.
3 - setup a regular mailbox and associate it to an extension numbered as you better like. It is not said that it has to be a general delivery MB, that depends on the specific of the purpose, pro and cons are discussed in the "CUE SRND" document.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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