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New Member

uc500 cue no prompts

I have a new UC500, neither AA nor Voicemail is responding to calls. 'show ccn prompts' reveals no prompt files in the system. Even the system prompts are gone. Can someone instruct me how to get the prompts back? Can I copy systems prompts from a CUE in a CME?

thanks in advance.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Red

Re: uc500 cue no prompts

Hi Larry,

I don't think you can use files from a standard CUE system can you try the special UC520 CUE files from this location?

http://www.cisco.com/cgi-bin/tablebuild.pl/UC520-CUE-2.3.4

Rob

Bronze

Re: uc500 cue no prompts

I feel you can do it with "ccn copy prompt" command from CUE to CME (FTP).

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel1_1_1/cme_cli/ch8cmdrf.html#wp1219520

Regards...

-Ashok.

With best regards... Ashok ----------- Pls kindly rate if helpful or answered your question.
4 REPLIES
Hall of Fame Super Red

Re: uc500 cue no prompts

Hi Larry,

I don't think you can use files from a standard CUE system can you try the special UC520 CUE files from this location?

http://www.cisco.com/cgi-bin/tablebuild.pl/UC520-CUE-2.3.4

Rob

New Member

Re: uc500 cue no prompts

Thanks rob. This is really helpfull.

Bronze

Re: uc500 cue no prompts

I feel you can do it with "ccn copy prompt" command from CUE to CME (FTP).

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel1_1_1/cme_cli/ch8cmdrf.html#wp1219520

Regards...

-Ashok.

With best regards... Ashok ----------- Pls kindly rate if helpful or answered your question.
New Member

Re: uc500 cue no prompts

Thanks Ashok. This command works.

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