07-09-2008 05:02 PM - edited 03-15-2019 11:51 AM
Hi Prof.
I am setting up a new uc500. Call in and out are working fine. But I cannot get voicemail/AA working. 'debug ccsip mess' shows CUE cannot find the the call handling numbers that have already been configured and enabled. 202 is an extenstion and 400 is voicemail access number.
=========
Sent:
INVITE sip:400@10.1.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 58.28.76.58:5060;branch=z9hG4bK33E18E2
From: "Liza HR" <sip:202@as.wxcnz.net>;tag=D3102C-1355
To: <sip:400@10.1.10.1>
Date: Wed, 09 Jul 2008 23:48:43 GMT
Call-ID: 66037C9E-4D4811DD-83E29239-86BF98D2@as.wxcnz.net
Supported: 100rel,timer,resource-priority,replaces
Min-SE: 1800
Cisco-Guid: 1705904339-1296568797-2212336185-2260703442
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, N
HR_Space#OTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1215647323
Contact: <sip:202@58.28.76.58:5060>
Call-Info: <sip:58.28.76.58:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 188
v=0
o=CiscoSystemsSIP-GW-UserAgent 6355 2103 IN IP4 58.28.76.58
s=SIP Call
c=IN IP4 58.28.76.58
t=0 0
m=audio 18788 RTP/AVP 0
c=IN IP4 58.28.76.58
a=rtpmap:0 PCMU/8000
a=ptime:20
Jul 9 23:48:43.571: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
From: "Liza HR"<sip:202@as.wxcnz.net>;tag=D3102C-1355
To: <sip:400@10.1.10.1>;tag=96141c3a-13c4-48755cb9-1e7a2553-a23d323
Call-ID: 66037C9E-4D4811DD-83E29239-86BF98D2@as.wxcnz.net
CSeq: 101 INVITE
Via: SIP/2.0/UDP 58.28.76.58:5060;branch=z9hG4bK33E18E2
Timestamp: 1215647323
Contact: <sip:400@58.28.20.150:5060;transport=UDP>
Content-Length: 0
Jul 9 23:48:43.575: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 404 Not Found
From: "Liza HR"<sip:202@as.wxcnz.net>;tag=D3102C-1355
To: <sip:400@10.1.10.1>;tag=96141c3a-13c4-48755cb9-1e7a2553-a23d323
Call-ID: 66037C9E-4D4811DD-83E29239-86BF98D2@as.wxcnz.net
CSeq: 101 INVITE
Via: SIP/2.0/UDP 58.28.76.58:5060;branch=z9hG4bK33E18E2
Content-Length: 0
Jul 9 23:48:43.587: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:400@10.1.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 58.28.76.58:5060;branch=z9hG4bK33E18E2
From: "Liza HR" <sip:202@as.wxcnz.net>;tag=D3102C-1355
To: <sip:400@10.1.10.1>;tag=96141c3a-13c4-48755cb9-1e7a2553-a23d323
Date: Wed, 09 Jul 2008 23:48:43 GMT
Call-ID: 66037C9E-4D4811DD-83E29239-86BF98D2@as.wxcnz.net
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0
==============
Can someone advise me the next step to troubleshoot this problem?
Thanks in advance.
07-09-2008 05:36 PM
Do you ahve the following commands in the global configuration of the router?
voice service voip
allow-connection h323 to sip
allow-connection sip to h323
If so, would it be possible to look at your configuration.
07-09-2008 05:50 PM
07-09-2008 06:33 PM
It appears that Cisco Unity Express is sending a "404/Not Found" message in response to the SIP Invite to number 400. As seen below:
Jul 9 23:48:43.575: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 404 Not Found <------- Here is the Not Found Message.
From: "Liza HR"<>202@as.wxcnz.net>;tag=D3102C-1355 >
To: <400>;tag=96141c3a-13c4-48755cb9-1e7a2553-a23d323 400>
Call-ID: 66037C9E-4D4811DD-83E29239-86BF98D2@as.wxcnz.net
CSeq: 101 INVITE
Via: SIP/2.0/UDP 58.28.76.58:5060;branch=z9hG4bK33E18E2
Content-Length: 0
Possible Reasons:
Called number in the INVITE message is incorrect do to an unintentional or incorrect translation. I will not know for sure without seeing the Unity Express Configuration. Can you send us the "show ccn trigger" off the CUE. Also, you can run the following debug on the CUE module to see what Unity Express is doing.
trace ccn stacksip dbug <--- to log the messages
show trace buffer tail <---- to see the messages.
Please send the trace when done.
07-09-2008 06:46 PM
Thanks Kelvin,
Please find attached the cue config. No trace ouput is seen excep the following, which came out not when I was dialing.
UC500-CUE# sh trace buffer tail
Press
1856 07/10 13:34:26.175 WFSP HTRG 0 WFSysdbNdHttpTrg::get exit
1844 07/10 13:39:10.039 WFSP MISC 0 WFSysdbNdSCallStats::get enter
1844 07/10 13:39:10.039 WFSP MISC 0 WFSysdbNdSCallStats::get attribute=activeCalls
1844 07/10 13:39:10.141 WFSP MISC 0 WFSysdbSysdbConfig::getListSipTriggers
1844 07/10 13:39:10.141 WFSP MISC 0 WFSysdbProp::getProp
1844 07/10 13:39:10.141 WFSP MISC 0 keyName = triggerSipDir
str = /sw/apps/wf/ccnapps/configurations/craAesop/ccnwfapp/triggers/sip
1844 07/10 13:39:10.141 WFSP MISC 0 WFSysdbProp::replace fromStr=profileName toStr=craAesop
1844 07/10 13:39:10.142 WFSP MISC 0 WFSysdbSysdbConfig::getSysdbDirs enter
1844 07/10 13:39:10.142 WFSP MISC 0 WFSysdbSysdbConfig::getSysdbDirs sDirElem=401
1844 07/10 13:39:10.142 WFSP MISC 0 WFSysdbSysdbConfig::getSysdbDirs sDirElem=400
1844 07/10 13:39:10.142 WFSP MISC 0 WFSysdbSysdbConfig::getSysdbDirs sDirElem=402
1844 07/10 13:39:10.142 WFSP MISC 0 WFSysdbSysdbConfig::getSysdbDirs exit
1844 07/10 13:39:10.143 WFSP MISC 0 WFSysdbNdSCallStats::getActiveCalls rmi start
1844 07/10 13:39:10.143 WFSP MISC 0 WFSysdbNdSCallStats::getActiveCalls rmi for trigger=401
1844 07/10 13:39:10.186 WFSP MISC 0 WFSysdbNdSCallStats::getActiveCalls active calls=0
1844 07/10 13:39:10.186 WFSP MISC 0 WFSysdbNdSCallStats::getActiveCalls rmi for trigger=400
1844 07/10 13:39:10.190 WFSP MISC 0 WFSysdbNdSCallStats::getActiveCalls active calls=0
1844 07/10 13:39:10.190 WFSP MISC 0 WFSysdbNdSCallStats::getActiveCalls rmi for trigger=402
1844 07/10 13:39:10.194 WFSP MISC 0 WFSysdbNdSCallStats::getActiveCalls active calls=0
1844 07/10 13:39:10.194 WFSP MISC 0 WFSysdbNdSCallStats::getActiveCalls rmi done
1844 07/10 13:39:10.194 WFSP MISC 0 WFSysdbNdSCallStats::get exit
1849 07/10 13:39:10.195 WFSP MISC 0 WFSysdbNdJCallStats::get enter
1849 07/10 13:39:10.195 WFSP MISC 0 WFSysdbNdJCallStats::get attribute=activeCalls
1849 07/10 13:39:10.203 WFSP MISC 0 WFSysdbNdJCallStats::getActiveCalls remote object is null
1849 07/10 13:39:10.203 WFSP MISC 0 WFSysdbNdJCallStats::get exit
07-09-2008 07:21 PM
If a call is placed to the module while the commands in the earlier post are enabled, you see something along the lines of this:
This document will explain:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/CP_CIPExpress/cipce20.html#wp1014106
07-10-2008 01:04 AM
Hi Kelvin,
I found where the problem is, but have no way to solve the problem.
CME is registered with a SIP proxy server. The follwoing config does the job:
===
voice service voip
sip
registrar server expires max 3600 min 3600
outbound-proxy ipv4:58.28.20.150
no update-callerid
....
sip-ua
authentication username xxx password xxx
no remote-party-id
retry invite 2
retry register 10
timers connect 100
registrar dns:as.wxcnz.net expires 3600
sip-server dns:as.wxcnz.net
host-registrar
=============
When I remove the command 'outbound-proxy ipv4:58.28.20.150', the AA starts working, but cannot make outgoing calls.
In the non-working debug sip invite message, the 'via' field is different from the working invite:
non-working:
INVITE sip:400@10.1.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 58.28.76.58:5060;branch=z9hG4bK8F11967
From: "Liza HR" <>202@as.wxcnz.net>;tag=28D68F8-1E99>
To: <400>400>
working:
INVITE sip:400@10.1.10.1:5060 SIP/2.0
Via: SIP/2.0/UDP 10.1.10.2:5060;branch=z9hG4bK8FF1EB5
From: "Liza HR" <>202@as.wxcnz.net>;tag=29031B0-2046>
To: <400>400>
I tried to replace the ccn subsystem sip config "10.1.10.2" with "58.28.76.58", but still not working.
Any other ideas?
Thanks.
07-09-2008 06:48 PM
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