10-09-2007 07:01 AM - edited 03-15-2019 06:53 AM
Hello,
I've installed a UC520. Now we've a problem with the directory lookup. When a external number exist in the directory, the name is not presented in the display when a call arrives from that external number. When I make the same configuration on a CME the name will be presented.
What can be the problem? Is this an UC500 issue?
Greets Niels
10-09-2007 07:14 AM
Do you have
service dnis dir-lookup
under telephony-service ?
hope this helps, please rate post if it does!
10-09-2007 10:05 PM
Yes, I always configure that setting.
This is the telephony-service configuration, I only changed the phone number :)
max-ephones 8
max-dn 10
ip source-address 192.168.12.210 port 2000
auto assign 1 to 10
service dnis overlay
service dnis dir-lookup
service dss
user-locale NL
user-locale 1 NL
user-locale 2 NL
user-locale 3 NL
user-locale 4 NL
network-locale NL
network-locale 1 NL
network-locale 2 NL
network-locale 3 NL
network-locale 4 NL
max-conferences 4 gain -6
transfer-system full-consult
directory entry 1 00553333333 name test
10-10-2007 12:06 AM
Hi Niels,
I know it might sound silly but does the incoming CLi on the number match the number in your directory? it could be that the number is not matching correctly, run a debug and see what the incoming number is
I hope this helps
Dave
10-10-2007 01:20 AM
Hi Dave,
Yes, I'm realy sure. The incoming number matches the directory entry. When I made the same configuration on a CME everything works fine. I've this problem only on the UC500.
10-10-2007 01:28 AM
Then I'm afraid you will need to log a case with the TAC. Consider that UC520 has newer IOS so the possibility of bugs is always there.
10-10-2007 11:17 PM
RTFM :)
10-11-2007 04:57 AM
tnx! thanks that will help...... :)
10-11-2007 05:54 AM
Hi, ive just tried doing this on my UC520.. and I get the same issue. Id be interested to know if the case is looked at by Cisco...
Hang on though.. It only seems to work when I do a group pickup. It displays the correct name from the directory, but it doesnt display on the phone the call was intended for.
10-11-2007 09:00 AM
Which exact IOS are you running on the UC520? Can you upgrade to 12.4(11)XW4 and try again ?
10-11-2007 09:11 AM
to be honest im not sure, i'll take a look tomorrow when I get to the office
10-14-2007 10:17 PM
Hi there, I've runned IOS 12.4(11)XW3 and upgraded later to XW4 it didn't help.
10-15-2007 01:57 AM
Now you can tell that it appears to be a bug in the latest version and you should log the problem with the TAC.
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