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New Member

UC500 service module error

Hi every one i have following issue

I have uc500 and after while the Autoattendant dosent work , incomng calls keep ringing without going to Auto attendant, i check the service model status it give me this errors like SERVICE MODULE WAIT FOR REGESTER MESSAGE

the it said it ready and i can enter , when i enter it just keep reloaing and attached file for all output.

any help please ?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Re: UC500 service module error

Type *** when the bootloader so prompts, and proceed from there to re-install.

Note, you have hardware errors accessing the disk (actually a flash memory), not sure if re-installing will fix that.

9 REPLIES
Bronze

Re: UC500 service module error

Set up CFB and CFNA and update and then restart phone.

New Member

Re: UC500 service module error

can you tell me whats is CFP, CNFA ?

it will be a great help if you have a link shows how to set these things ?

Hall of Fame Super Gold

Re: UC500 service module error

Hi, you have to reload software for the service module, as it is not going online.

New Member

Re: UC500 service module error

I have the stupid UC520..the CUE crash after memory got full of Voice mails(its a bug[CSCeh55158.] ) so i did the recovery and went fine , after 6 months crash again so i try to do the recovery again with the latest CUE 3.2.2 ,,, i don't know what happens but i cant access the ISE any more ... please check the attached file for the output i get

this is where i stand SIR

can you check the attached file ?

Hall of Fame Super Gold

Re: UC500 service module error

You should have response, try having session in one terminal, and service module reset in another.

After, try loading the very latest UC500 software for CUE.

New Member

Re: UC500 service module error

you mean that reload the module and try to Telnet 10.1.10.1 2002 (Service module IP) from CMD in my PC ?

attach is the UC500-CME configuration

Hall of Fame Super Gold

Re: UC500 service module error

No. In one terminal, do service-module session as you did already. In another terminal, do service-module reset.

Configuration doesn't matter.

If there is no known method to unblock CUE, you can only reload software. Hopefully you had a backup.

New Member

Re: UC500 service module error

ok great it works, i can access now the Bootloader but i got the attached output and stopped , can you see it please ?

Hall of Fame Super Gold

Re: UC500 service module error

Type *** when the bootloader so prompts, and proceed from there to re-install.

Note, you have hardware errors accessing the disk (actually a flash memory), not sure if re-installing will fix that.

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