Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

UC520 and 7961 phone local fails to update

I downloaded the correct locale (NL) for my 7941 and 7961 phones.

The 7941 updates correctly, the 7961 fails and remains US. How can I troubleshoot this?

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Re: UC520 and 7961 phone local fails to update

Look, these files are not available:

Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml

When the are, you see "Finished" after the tftp transfer completes.

Use the alias option to specify correctly the files that phone wants.

3 REPLIES
Hall of Fame Super Gold

Re: UC520 and 7961 phone local fails to update

Strange because they are really the same phone. Anyway, enable "debug tftp events" and "term mon". Do a factory reset on the phone, power off, power on with # pressed, press in sequence 123456789*0#. Make sure you have term61.default.loads in the router when you do this.

New Member

Re: UC520 and 7961 phone local fails to update

Hello here's the log. As far as I can see all the needed files are available. What is going wrong?

Mar 6 11:27:23.377: TFTP: Looking for CTLSEP001E138CD377.tlv

Mar 6 11:27:23.533: TFTP: Looking for SEP001E138CD377.cnf.xml

Mar 6 11:27:23.609: TFTP: Opened flash:/its/XMLDefault7961.cnf.xml, fd 10, siz

1222 for process 172

Mar 6 11:27:23.613: TFTP: Finished flash:/its/XMLDefault7961.cnf.xml, time 00:

0:00 for process 172

Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml

Mar 6 11:27:25.137: %IPPHONE-6-REG_ALARM: 25: Name=SEP001E138CD377 Load= 7.0(3

0S) Last=Initialized

Mar 6 11:27:25.269: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-5:SEP001E138CD377 I

:10.1.1.13 Socket:4 DeviceType:Phone has unregistered abnormally.

Mar 6 11:27:25.269: %IPPHONE-6-REGISTER: ephone-5:SEP001E138CD377 IP:10.1.1.13

Socket:3 DeviceType:Phone has registered.

Hall of Fame Super Gold

Re: UC520 and 7961 phone local fails to update

Look, these files are not available:

Mar 6 11:27:24.581: TFTP: Looking for Dutch_Netherlands/mk-sccp.jar

Mar 6 11:27:24.865: TFTP: Looking for United_States/g3-tones.xml

When the are, you see "Finished" after the tftp transfer completes.

Use the alias option to specify correctly the files that phone wants.

157
Views
0
Helpful
3
Replies
CreatePlease to create content