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UC520 - Called-Name Display

Hi, I am hoping someone can help save my sanity!

I have a UC520 running on IOS 12-4(20)t, and am trying to configure the Called-Name Display function.

I have follow the instructions in the handbook, and read many of the posts here, and followed their recommendation, but to no avail.

So my steps to date are as follows:

I have set the dnis - dir-lookup command 

**** from running config ***** 

service dnis dir-lookup

I have created a directory entry for the DDI

**** from running config ***** 

directory entry 1 476090 name Customer Services

I have checked the debug for the inbound call

**** from running config *****

OriginalCalledNumber=476096

Still my phone display show me the incoming call number, and not Customer Services.
The most annoying part, is that I have this working on this kit only a week ago.
I have since moved onto setting up a B-ACD, and think I may have have inadvertently set up another parameter somewhere that is conflicting with this?

Does anyone have any ideas please!


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