Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UC520 CCME CUE transfer to VM

How do I configure CUE/CCME to transfer directly to a user mailbox?

If the operator answers and does not want to transfer to user just to mailbox?



Hall of Fame Super Gold

Re: UC520 CCME CUE transfer to VM

One way is with the monitor or shared lines to the operator. This way, operator answers from the shared line or transfers to it.

The when transferring again to CUE, the call would go directly to the right mailbox.

Re: UC520 CCME CUE transfer to VM is an example:

1. Make an ephone-dn

ephone-dn 49

number 8....

description ***Express Messaging***

call-forward all [VM Pilot]

2. Then in the CUE, you need to make the E164 phone numbers with the same preceding digit (8 in this case)in front of the extension..example:

username user1 phonenumbere164 81001

so when the receptionist wants to send a caller directly to voicemail, she will transfer the call to 8.... (4 digit extension)

Hope this helps..I know its not the clearest explanation, but it should work.

Hall of Fame Super Red

Re: UC520 CCME CUE transfer to VM

Hi Andy,

Just to add a note to the good thought from Paolo. Here is another method, the steps required are nicely detailed in this good Tech Note;

Transfer a Caller Directly into a Unity Express Mailbox

Hope this helps!