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Community Member

UC520 Liverecord IOS Supported

I'm trying to enable liverecord and I get the error "current version of IOS not supported" I have upgraded the IOS and get the same error. I am trying to configure this feature through the CCA tool. What version of IOS for the UC520 do I require to enable liverecord?

I have attached the sh ver command.

I'm also having trouble opening the Auto Attendant through the CCA, it loads so far and then freezes???? Any Ideas?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: UC520 Liverecord IOS Supported

Though I agree that CCA can be very painful and CLI works much better,

CCA does support configuring live record/monitoring.

There were some compatibilty issue between CCA and CUE versions that

were addressed in  CCA ver 2.2.5.

What CUE s/w do u have?

If u are comfortable with IOS/CUE CLI, I'd stick to it.

p.bevilacqua wrote:

Do not use CCA or other GUI tool, these are buggy and never produce good resutls.

I have one UC520 with YB6 and Liverecord, no problems.

Cisco Employee

Re: UC520 Liverecord IOS Supported

great...please mark this thread as answered

and rate when u get a chance.

5 REPLIES
Hall of Fame Super Gold

Re: UC520 Liverecord IOS Supported

Do not use CCA or other GUI tool, these are buggy and never produce good resutls.

I have one UC520 with YB6 and Liverecord, no problems.

Cisco Employee

Re: UC520 Liverecord IOS Supported

Though I agree that CCA can be very painful and CLI works much better,

CCA does support configuring live record/monitoring.

There were some compatibilty issue between CCA and CUE versions that

were addressed in  CCA ver 2.2.5.

What CUE s/w do u have?

If u are comfortable with IOS/CUE CLI, I'd stick to it.

p.bevilacqua wrote:

Do not use CCA or other GUI tool, these are buggy and never produce good resutls.

I have one UC520 with YB6 and Liverecord, no problems.

Community Member

Re: UC520 Liverecord IOS Supported

Thank you gents, I'll stick to the CLI for some of the programming. I am going to upgrade the UC520 to a new software pack and the CCA tool and try again just to see. Thanks again.

Community Member

Re: UC520 Liverecord IOS Supported

I upgraded the CCA tool to 2.2(5) and the UC520 software pack to 8.0 and this solved the problems of programming through the CCA.

Cisco Employee

Re: UC520 Liverecord IOS Supported

great...please mark this thread as answered

and rate when u get a chance.

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