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New Member

UC520: Missed call directory not showing calls

Hi,

I've searched the NetPro forums for this one, but can't seem to find it. I've got a customer who doesn't see the missed calls on any of their phones. It's like the directory functionality isn't working. Has anyone run into this before? I've not see it before so it's definitely something new for me.

Thanks!

Steve

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: UC520: Missed call directory not showing calls

Hi Steve,

If these are Overlay lines you may be hitting this bug;

CSCsd58707 Bug Details

Missed calls are not reported if the DN has over lay numbers

Symptom:

Missed calls not reported.

Conditions:

When a DN has overlays configured, any unanswered calls to that particular DN are not reported as Missed calls.

Workaround:

Remove overlays from the DN in the configuration Status

Fixed

Severity

6 - enhancement

Last Modified

In Last 7 Days

Product

Cisco IOS software

Technology

1st Found-In

12.4T

Fixed-In

12.5(0.7)M

12.4(18.4)T1

Hope this helps!

Rob

5 REPLIES
Hall of Fame Super Red

Re: UC520: Missed call directory not showing calls

Hi Steve,

If these are Overlay lines you may be hitting this bug;

CSCsd58707 Bug Details

Missed calls are not reported if the DN has over lay numbers

Symptom:

Missed calls not reported.

Conditions:

When a DN has overlays configured, any unanswered calls to that particular DN are not reported as Missed calls.

Workaround:

Remove overlays from the DN in the configuration Status

Fixed

Severity

6 - enhancement

Last Modified

In Last 7 Days

Product

Cisco IOS software

Technology

1st Found-In

12.4T

Fixed-In

12.5(0.7)M

12.4(18.4)T1

Hope this helps!

Rob

New Member

Re: UC520: Missed call directory not showing calls

Thanks Rob! I'll check it out.

Hall of Fame Super Red

Re: UC520: Missed call directory not showing calls

Hey Steve,

You are most welcome! Let us know how this pans out.

Cheers!

Rob

New Member

Re: UC520: Missed call directory not showing calls

Rob,

You got the issue right. Thanks a million!

Steve

Hall of Fame Super Red

Re: UC520: Missed call directory not showing calls

Hey Steve,

You are most welcome buddy! Have a great weekend, it looks like we may get "snowed in" as it's quite a blizzard outside :)

Cheers!

Rob

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