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UC520 moh on autoattend script

Hi to all,

I configured an autoattend on a UC520, I made the script wiht CUEeditor, it works fine, it have multi select ect...

But, when the caller select an option the calls are sent to a DN number (or huntgroup), so the phone ring and caller hear the free tone until somebody or voicemail answer.

Instead my client wants that after the selection the caller hear a MOH o msg prompt until somebody (the phone o huntgroup user) answer.

Is it possible to do, and How?

Thank a lot.

Augusto

1 REPLY
Anonymous
N/A

Re: UC520 moh on autoattend script

We cannot do that and there is no option on CallManager express also in CallManager to do that. If you are thinking on it as a logical way it will cause a high system over head. If we want to configure the MOH, just configure it on the prompt, and the hunt group considers it as end user of the prompt.

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