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UC520 Voicemail Only Users, No Phone

Have a UC520 and the customer has 6 mobile users that do not have a physical phone. They do have an extension only for a mailbox and this extension can be dialed internally or via a DID and all that works fine and you can leave the users a voicemail. But, the users cannot set up their voicemail. When they initially dial into their voicemail, Unity gives them "Sorry, this mailbox can only be set up by the extension for this mailbox, please setup from the extension for this mailbox" or something similar. How can it be set up so they can setup their mailbox just by dialing into unity?

Hall of Fame Super Red

Re: UC520 Voicemail Only Users, No Phone

Hi Jason,

Maybe you can take advantage of this (I think you are using CUE for VM?)

It is possible to have up to two numbers in the same Cisco Unity Express (CUE) User profile. Configure the first number as the Cisco Unity Express User Primary Extension, and the other number as the Primary E.164 number. However, only two Cisco Unified Communications Manager Express extensions are allowed to share the same mailbox in the Cisco Unity Express voicemail.

From this good Q&A doc;

Place one ext in the primary ext field, and the other in the E.164 field

phonenumber - Specifies a number or extension for this user. No spaces or dashes are allowed.

phonenumberE164 - Specifies a telephone number with area code for this user. No spaces or dashes are allowed.


se-10-0-0-0(config)# username user3 create

se-10-0-0-0(config)# username user3 phonenumber 50180

se-10-0-0-0(config)# username user3 phonenumberE164 13335550180

From this good doc;

Hope this helps!


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