UCCX 8.5 concurrent calls on historical report

[Carlo Poggiarelli]

Hi all.

Using historical report tool, is possible to display the number of concurrent calls/sessions inbound to an IVR application for a particular range of time?

I looked inside the historical report tool options with no luck. An sql query could also be useful

Any help?

Thanks a lot in advance

Carlo

[anchoudh · Accepted solution]

Hi Carlo,

Historical data is written only after the call completion. You can use the Real Time Reporting tool to get the active concurrent calls in UCCX.

Hope it helps.

Anand

Pls rate helpful posts !!

[Carlo Poggiarelli]

Hi Anand

Thanks a lot for your prompt answer

Regards

Carlo