UCCX 8.5 suport HA over WAN?

[baskaranm]

                   Hi,

WIll cisco UCCX 8.5 version support for high availability over WAN model deployment?

Baskaran.M

[Terry Cheema · Accepted solution]

Yes. Please refer to SRND

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf

Also:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.html

Redundant High Availability

Cisco  Unified Contact Center Express offers high-availability redundancy for  dual server cluster deployments, including support for automatic  failover of inbound voice ACD, IVR, and desktop services, as well as  database replication and failover and load-balanced redundancy for  historical reporting and on-demand recording.

Cisco  Unified Contact Center Express 8.5 supports high availability over the  WAN (HAoWAN). It also supports switching between Cisco Unified Contact  Center Express 8.5 HAoWAN and high availability over the LAN (HAoLAN).

Terry