Is it possible for agents when they are online to status change "not ready" to stop receiving calls. or divert a call.
thanks for your help.
As a supervisor,you need your agent contimously working,and not need any ability for any agent to control how to stop receving calls
So you can configure the wrap-up time to be about 15 msec,so that the agent can rearrange him self after finishing his calls and prepare for a new one
But for your ask,the agent can loggoff the Queue and stop receiving calls
wish this be helpfull
thank's for your answer, i try this..