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Community Member

uccx agent after call waiting

Hi

Is it possible for agents  when they are online to status change "not ready" to stop receiving calls.
or divert a call.

thanks for your help.

2 REPLIES

Re: uccx agent after call waiting

Hi,

As a supervisor,you need your agent contimously working,and not need any ability for any agent to control how to stop receving calls

So you can configure the wrap-up time to be about 15 msec,so that the agent can rearrange him self after finishing his calls and prepare for a new one

But for your ask,the agent can loggoff the Queue and stop receiving calls

wish this be helpfull

Thanks

Community Member

Re: uccx agent after call waiting

hi,

thank's for your answer, i try this..

Best regards

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