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UCCX - agent desktop freezes and goes out of service after transfer

Hello all.

We are having an issue where CAD sometimes freezes and after a transferring calls, the agent goes out of service.

After a reboot, al is good. Issues start re-appearing after 2 or 3 months.

Is this a known issue?

Could someone help us troubleshoot this issue.

Thanks

Everyone's tags (2)
2 REPLIES

Re: UCCX - agent desktop freezes and goes out of service after t

What version of UCCX?

It's good after reboot of UCCX server or the agent PC running agent desktop?


Sent from Cisco Technical Support iPhone App

UCCX - agent desktop freezes and goes out of service after trans

Version is 8.5.1.

All solved after a reboot...

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