UCCX Agents unable to answer calls when queue is too high.
One of my call centers has been reporting that when they have more than six calls in the queue that the agents cannot answer any calls until the number of calls drops back down to four and that any additional callers hear a busy tone. I've verified with my other calls centers that they are not having this issue.
The CTI route point is set for 10000 maximum calls and a busy trigger of 10000. I see nothing in the script that limits calls either (new to scripting, these were built by the guy I replaced).
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...