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UCCX Agents unable to answer calls when queue is too high.

One of my call centers has been reporting that when they have more than six calls in the queue that the agents cannot answer any calls until the number of calls drops back down to four and that any additional callers hear a busy tone.  I've verified with my other calls centers that they are not having this issue.

The CTI route point is set for 10000 maximum calls and a busy trigger of 10000.  I see nothing in the script that limits calls either (new to scripting, these were built by the guy I replaced).

This is on UCCX 8.0.2 attached to CUCM 7.1.5

 

Thanks,

Shannon

1 ACCEPTED SOLUTION

Accepted Solutions

First thing I would check for

First thing I would check for is Location Bandwidth (CAC)

2 REPLIES

First thing I would check for

First thing I would check for is Location Bandwidth (CAC)

New Member

Yeah, in retrospect that

Yeah, in retrospect that should have been where I started.  Don't know why it didn't occur to me.  Sure enough it was set to 512.  Bumped it up and we're good to go.

 

Thanks!
 

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