agent1 has to worked in CSQ_1 and CSQ_2 depending o the day of the week.
For achieve this, i have created two extension mobility profile, one for CSQ_1 and one for CSQ_2. To reduce login/password/extension remindings, i was thinking of using just one profile with 2 buttons, one for each CSQ. The problem is that an agent can only have one ICD extension...
Does the agent will be able to log into the CAD with this configuration ?
(He could select the good extension depending on the CSQ he has to worked when login...)
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...