Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

UCCX Caller ID transfer Issues

Hi All, Here is the detail

 

CUCM:

System version: 9.1.2.10000-28

 

UCCX:

System version: 9.0.2.10000-71

 

Here is the scenario

 

A PSTN Phone-A (28881888) calls to Call Center Hotline-X(1001), and the call is handled by Agent-B(3002)

 

Then, Agent-B(3002) is going to transfer the call to Hotline-Y(1000), and the call is routed to Agent-C(3033).

When Agent-C(3033) is reserved mode (IP phone is ringing).  

 

Agent-C(3033) IP phone shows the Calling number is Agent-B(3002)

 

Is it possible to show the Original Calling Number to (28881888) while Agent-C's IP phone is receiving a transfer call and in ringing status?

 

Thanks

Simon

 

Everyone's tags (4)
1 REPLY

Does Agent B actually

Does Agent B actually complete the transfer before this or is he waiting to complete the transfer until Agent C answers?

 

If he has already completed the transfer, you can try setting the "Display Original Calling Number on Transfer from Cisco Unity" CallManager Service Parameter to True.

254
Views
0
Helpful
1
Replies