I'm going to be doing a cutover and I want to test the call center, but I don't want to edit my scripts for new hours. How can I force the script open and then close it again? Isn't it as simple as checking the box and typing false? Thanks everyone!
I know that I can change the script (see screen shot) and then save it and update it in the application, but I was wondering if there was another way to do it. For some reason I thought there was a way to force it open in the application. But I trust you are correct!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...