I am aware that this is late and this issue is already resolved however I would like to share one more reason this issue might occur or one more troubleshoot we can perform if it is not related to any bug.
I faced the same issue ""Error occurred while reading the Resource".
I faced this issue for every new agent added. Also I was not able to see these agents in resources tab.
for testing purpose I tried to check if i can make changes via configure resource for existing agents.
when i tried to change skill group and save it I received below error
Backup operation, which was started at Tue Jan 1719:58:11 IST 2017: Please try again after 'backup' is completed.
I immediately checked last backup status which was failed.
I re-initiated the backup and once this backup was completed I was able to see agents in resources and I was able to configure resource.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...