I have telephony setup running on CUCM 9.x integrated with UCCX 9.x.
Everything working fine and I can generate the Historical reports.
I have some doubts for generating the reports which is mentioned below.
1. Need to generate the agents abandoned calls,Placed calls and missed calls in a single report.I know i can generate these information's in two reports ,but required all this in a single report.Will it is possible?
2.When generating reports I required only external numbers information not required to show the internal numbers on the reports.Is there anyway I can uncheck the internal number while generating the HR?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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