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UCCX Historical Reports Doubt

Hi ,

 

I have telephony setup running on CUCM 9.x integrated with UCCX 9.x.

Everything working fine and I can generate the Historical reports.

I have some doubts for generating the reports which is mentioned below.

 

1. Need to generate the agents  abandoned calls,Placed calls and missed calls in a single report.I know i can generate these information's in two reports ,but required all this in a single report.Will it is possible?

 

2.When generating reports I required only external numbers information not required to show the internal numbers on the reports.Is there anyway I can uncheck the internal number while generating the HR?

 

Thanks inn advance

Nithin Louis.

1 REPLY

Hi Nithinpro,Answering your

Hi Nithinpro,

Answering your two question, there's not way to custom the information displayed in the HR report type.

One option to custom report is running Microsoft Silverlight  but is not a easy task.

Check this link:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf

 

Regards

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