UCCX Historical Reports Doubt

[nithin louis]

Hi ,

I have telephony setup running on CUCM 9.x integrated with UCCX 9.x.

Everything working fine and I can generate the Historical reports.

I have some doubts for generating the reports which is mentioned below.

1. Need to generate the agents  abandoned calls,Placed calls and missed calls in a single report.I know i can generate these information's in two reports ,but required all this in a single report.Will it is possible?

2.When generating reports I required only external numbers information not required to show the internal numbers on the reports.Is there anyway I can uncheck the internal number while generating the HR?

Thanks inn advance

Nithin Louis.

[Leo Salcie Tejeda]

Hi Nithinpro,

Answering your two question, there's not way to custom the information displayed in the HR report type.

One option to custom report is running Microsoft Silverlight  but is not a easy task.

Check this link:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf

Regards