We have a few of our contact centre customers looking to migrate to SIP for their PSTN access due to cost and scalability benefits.
Unfortunately, it appears that MCT/MCID (malicious call trace) is missing. Spoke to a few people who believe it is because of CTI involvement where there is no option to send the required DTMF code back on the correct SIP channel.
Anyone else have this problem and hopefully a workaround/solution?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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