If the UTC time is in sync between the UCCX server and the NTP server then it will not be an issue with time synchronization between the UCCX box and the NTP. If the 'local' time is off this is an issue with the timezone selected and the offset from UTC which is handled locally by the UCCX server and doesn't have anything to do with synchronizing with NTP. The UCCX box syncs the UTC time from the NTP server and then applies the offset locally based on the configured timezone.
So, first you need to verify synchronization. Have you verified the outputs of "show ntp status" on the default gateway and "utils ntp status" on the uccx server. Try using "utils ntp restart" on the uccx server and see if it fixes the issue, catch the corresponding packet capture as well if the issue needs further investigation.
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If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
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