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Community Member

UCCX Request

Is this possible

Do you know if there is a way to give access to CCX for say a manager but with restricted access

We want to give managers the ability to be able to change teams/skill level.

Thanks

Nathan

Everyone's tags (1)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Silver

UCCX Request

Yes, supervisors can access UCCX and manage all or their teams only, such as manage skills, CSQs, etc

HTH,

Chris

Hall of Fame Super Silver

UCCX Request

In Admin page go to System -->System Parameters --> Supervisor Access  change to "Access to supervisor's teams only"

Chris

4 REPLIES
Hall of Fame Super Silver

UCCX Request

Yes, supervisors can access UCCX and manage all or their teams only, such as manage skills, CSQs, etc

HTH,

Chris

Community Member

UCCX Request

Thanks Chris,

How do i set it so they only manage their teams?

Hall of Fame Super Silver

UCCX Request

In Admin page go to System -->System Parameters --> Supervisor Access  change to "Access to supervisor's teams only"

Chris

Community Member

UCCX Request

Thanks Chris

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