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Community Member

uccx script flow giving moh

Hi friends.

 

i have one uccx 9.1 setup with cucm 9.1

in which i have below given script./

 

when i call the main trigger number it rings and play IVR and if agent available it transfer to agent...

but untill agent not pickup the call it is giving moh tone not the ring tone....

 

i want to remove this moh tone and keep the ringtone so that caller can hear ringback tone when call forward to client...

!

can someone help me how can do this and fix this moh issue?

Warm Regard's =========== Amit
Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Hi - Can you please check the

Hi - Can you please check the Call Control Group configuration in UCCX whether you have configured any MOH over there.

Check Call Manager Enterprise/Service paramter if any defualt MOH is enabled.

SIVANESAN R
5 REPLIES
Community Member

Hi - Can you please check the

Hi - Can you please check the Call Control Group configuration in UCCX whether you have configured any MOH over there.

Check Call Manager Enterprise/Service paramter if any defualt MOH is enabled.

SIVANESAN R
Community Member

thanks for reply..do you have

thanks for reply..

do you have ringback.wav file that i want to apply for moh...

or any link from there i can get that file!

Warm Regard's =========== Amit
Community Member

nothing is enabked in UCCX

 

 

 

Warm Regard's =========== Amit
Community Member

Please find the attachment

Please find the attachment

SIVANESAN R
Community Member

sorry i couldn't attach .WAV

sorry i couldn't attach .WAV files, Even i renamed the file extension but link doesn't allow me to uplaod.

You can try google to downlaod the same.

SIVANESAN R
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