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UCCX Short calls

Is there a setting in UCCX 7.X where I can configure and report on short calls, I need to be ignore ringing calls less then x sec from reports. Caller rings in for x sec and rings off- call can be viewed as abandoned so i wish to ignore any call ringing less then x sec- is this possible in  UCCX?

thanks

3 REPLIES
Bronze

Re: UCCX Short calls

Did you ever get an answer on this?

Re: UCCX Short calls

in my script i capture calls that hang up prematurely based on an exception then i email myself the caller ID of the person who did it and capture how long they were in the script so i can figure out if i want to call it an abandoned call or not. The reporting is going to show it regardless i think.

Bronze

Re: UCCX Short calls

After little more reading I was going to try and implement something similar as described in the post below.  Basically adding some exceptions and populating a variable to mark as handled or not to help force certain scenarios to appear as abondoned.

https://supportforums.cisco.com/message/1039272#1039272

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