Is there a setting in UCCX 7.X where I can configure and report on short calls, I need to be ignore ringing calls less then x sec from reports. Caller rings in for x sec and rings off- call can be viewed as abandoned so i wish to ignore any call ringing less then x sec- is this possible in UCCX?
in my script i capture calls that hang up prematurely based on an exception then i email myself the caller ID of the person who did it and capture how long they were in the script so i can figure out if i want to call it an abandoned call or not. The reporting is going to show it regardless i think.
After little more reading I was going to try and implement something similar as described in the post below. Basically adding some exceptions and populating a variable to mark as handled or not to help force certain scenarios to appear as abondoned.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...