In UCCX 7.0 and above, there is a new module called Compliance Recording, that is different from the recording sessions that are started from the supervisor or agent desktop (these are limited to 64 sessions on the Premium option. When I configure the UCCX platform from the Cisco ordering tool (the excel file that allow the complete configuration of the UCCX scenario), I can choose more than 64 record sessions for Compliance Recording Module. Does someone know the numbers for simultaneous sessions for Compliance Recording?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...