We are testing Windows 7 and have found that we have to install the UCCX Agent software in XP mode. It works well in that call will come into the Agent when in the ready status. The only difference is that the Chat feature does not work. Also, if the same user logs onto the Supervisor application - any of the team view's display zero Agents - even though Agents are logged on. Obviously at the moment any of our staff who upgrade the OS to W7 will suffer one or both of these symptoms. It seems that the Chat mechanism is the same one used to detect other Agents.
UCCX will support 32 bit Windows 7 with the versions/dates listed below:
Version 7.0(2), Q4CY10
Version 8.0(1), FCS Q1CY10
Version 4.0 of IPCCX (Previous name for UCCX) was made End of Sale on 15th May 2007 with software development ceasing on 15th May 2009 - unfortunately this means there will never be a version of CAD for your version that will natively support Windows 7.
If anyone can suggest workarounds for your issues that would be great but I would think that your only option may be to upgrade your systems.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...